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DOA in industrial packaging: what you need to know to prevent damage and costs

From the causes of Dead-on-Arrival to the impact on your costs, customer satisfaction and service levels. Discover how packaging choices directly influence DOA rates and how you can systematically reduce risks in your supply chain. Clearly explained and immediately applicable.

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What is a DOA?

What is a DOA?

Dead On Arrival (DOA) means that a product arrives damaged at the customer's premises, immediately incurring high direct and hidden costs. It reduces customer satisfaction, damages your reputation and can amount to as much as 5% of turnover. Good packaging solutions minimise this risk and protect both your margin and your customer relationship.
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The hidden costs of Dead-on-Arrival (DOA): Why the problem is bigger than you think

The hidden costs of Dead-on-Arrival (DOA): Why the problem is bigger than you think

Dead-on-arrival products cause more damage than just return costs and replacements. They disrupt production processes, strain customer relationships and increase the ecological footprint. Through better packaging strategies and chain-wide collaboration, Faes helps companies to prevent these hidden costs on a structural basis.
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DOAs snatch 30 percent off profits

DOAs snatch 30 percent off profits

In this article, you will learn how Dead On Arrival's (DOAs) consume an average of 30 per cent of profits...
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Responsibility in DOA: who pays the bill?

Responsibility in DOA: who pays the bill?

Dead on Arrival products incur high costs due to transport, stock and repair work. This article explains who is responsible...
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The hidden 4%: how DOAs erode your service revenue and margin

The hidden 4%: how DOAs erode your service revenue and margin

Dead-on-arrival parts may seem like a minor issue, but their impact is significant. On average, companies lose more than 4%...
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Design for Distribution: engineering choices that reduce DOA probability

Design for Distribution: engineering choices that reduce DOA probability

Discover how you can significantly reduce the risk of defective deliveries (DOAs) right from the design phase by incorporating smart...
Research: 25% more profit by addressing DOAs

Research: 25% more profit by addressing DOAs

DOAs cause high costs due to returns, repairs and damage to reputation. By tackling them in a targeted manner, companies...
How does vibration damping lower DOA rates for measuring equipment?

How does vibration damping lower DOA rates for measuring equipment?

Sensitive measuring equipment is highly vulnerable to transport vibrations, often leading to hidden damage and high DOA rates. This article...
The blind spot in DOA problems: why logistics causes are structurally underestimated

The blind spot in DOA problems: why logistics causes are structurally underestimated

Discover why logistics failures are often the hidden culprits behind DOAs and how simple adjustments to packaging and processes can...
What is the difference between standard packaging and DOA preventive packaging solutions?

What is the difference between standard packaging and DOA preventive packaging solutions?

Discover the difference between standard packaging and DOA preventive solutions and how they impact risk, cost, and product integrity across...
Service levels at risk: what DOAs do to fill and ready rates

Service levels at risk: what DOAs do to fill and ready rates

DOAs have a direct impact on service levels and increase costs due to additional demand, urgent deliveries and higher stock...