DOA's

Research: 25% more profit by addressing DOAs

Summary

2 minutes reading time

Thijs Canjels

Business Innovation Manager

Thijs Canjels is Business Innovation Manager at Faes and specializes in packaging management and supply chain optimization. In his blogs, he shares insights on efficiency improvements, cost savings and the strategic role of packaging in modern supply chains.

E-book: here's what tackling DOAs will get you

Dead On Arrival's, products and components that arrive to your customer already damaged. It is not only a major source of annoyance, but also a huge cost and a common cause of reputational damage.

For many manufacturers, addressing DOAs is not yet among their priorities. A missed opportunity, because addressing DOAs can save between 2 and 5% in costs. Depending on your sales, the damage can run into the millions!

Some consequences of DOAs in a row:

Direct costs for repair, remanufacturing and (return) transportation.
Additional costs for handling the complaint. For example: conversations between sales and the customer, administrative and logistical handling.
Claims from customers when you cannot meet the Service Level Agreement (processes, machines and software down as a result).
Loss of sales because customers select a different supplier next time.
Image damage because your customer shares negative experiences with potential customers.

Dowload the e-book and also increase your profits by addressing DOAs

Prof. Dr. Walther Ploos van Amstel studied with Faes several years ago the costs of Dead on Arrival’s (DOA’s) and what this can mean for your business.

Do you want to finally get DOAs really right? Download the e-book via the button below and read all about it!

Download the e-book here