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Summary of this article

A complete requirements specification forms the basis for successful custom packaging. It translates the needs of the client, users and other stakeholders into concrete requirements for protection, usability, logistics and cost. When these requirements are incomplete, ambiguous or defined too late, the risk of failure costs, delays, unnecessary design changes and packaging that does not adequately match the product or supply chain increases.

The requirements specification should be developed at an early stage, preferably in parallel with product development. All relevant stakeholders should be involved, including engineering, procurement, logistics, production, end users and customers. Their input is gathered around four key questions: which product is being packaged, which principles and regulations apply, which route will the product follow through the supply chain, and how much may the packaging cost? This ensures that not only product characteristics are considered, but also handling, transport conditions, legislation, sustainability and practical user requirements.

For management, this means that the requirements specification should be established as a jointly developed and controlled development tool. Requirements must be specific, unambiguous and verifiable, with a clear distinction between essential conditions and additional preferences. The document then serves as the basis for design decisions, communication with the packaging specialist, testing and acceptance. By applying this approach consistently, decision-making and collaboration are improved, resulting in packaging that is technically feasible, logistically suitable and financially manageable.
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When do you start, who do you involve and how do you gather the right input?

Having a custom package developed always starts with preparing a set of requirements. You can read in detail why a requirements package is important in one of my earlier blogs on the subject. But let me summarize it for you;

A set of requirements describes everything your custom packaging must meet. This may sound simple; you have a product and it needs to be transported safely from A to B. It couldn’t be simpler, right? But what if your product is shipped to a hot destination and the glue on the case or crate comes off? Or what if an electronic product is used “in the field” in a wet climate and the packaging is not waterproof? Needless to say, this comes at a cost. And not just financially; it can also cost you customers.

By creating a complete set of requirements , you avoid this kind of situation.

Drie collega's bespreken verpakkingsontwerpen aan een tafel in een moderne kantooromgeving bij Faes.

When do you start drafting a set of requirements?

Not too early and not too late. Weak, you may think? But let me explain: if you don’t start developing the packaging until the product is almost ready for shipment, you may miss important criteria, resulting in suboptimal results or delaying your order. If you start too early in your product development process, often not enough details of the product are known yet. It is advisable to wait until the main contours of the product are known and then start packaging development in parallel with product development.

Who should you involve when drawing up the requirements specification?

Involve as many users as possible when drawing up the requirements specification. This includes your customer, as well as users within your own organisation. Each stakeholder has their own set of requirements for the packaging. For order picking, it should be as ergonomic and easy to handle as possible. From a logistics perspective, the packaging should make optimal use of the available loading space, while procurement will naturally be looking for a solution that stays within budget. Determine which requirements have priority and which packaging solution satisfies as many of them as possible. As packaging specialists, my colleagues and I are happy to help you make those decisions.

How do you gather input for your requirements package?

To ensure that all requirements and needs are addressed, I recommend using these 4 questions as a starting point:

  1. What product is the transport packaging for?
    How vulnerable is the product and in what areas?
  2. What are the starting points for this transport packaging?
    Properties, laws and regulations, single-use or returnable packaging?
  3. What route does the product take in this package?
    What does packaging encounter along the way in the various links of the supply chain?
  4. What may the transport packaging cost?

These questions invite in-depth questions that help you uncover key packaging requirements.

How do you describe the requirements in a requirements specification?

Be as specific and detailed as possible, leaving no room for multiple interpretations. Challenge yourself and your team to keep asking questions until it is completely clear what conditions the packaging must meet. Only then can you develop packaging that is fully tailored to the product and your specific needs.

Make a clear distinction between requirements and preferences. Also specify the conditions under which each requirement applies and how compliance will be verified later. This prevents ambiguity and creates a requirements specification that designers and engineers can use as a practical starting point.

How does Faes use a requirements specification in practice?

At Faes, we use the requirements specification as the basis for developing the packaging solution. Our engineers translate the intended use, the product and the specified requirements into a concrete design. They do not assess each requirement in isolation, but also consider how the different requirements affect one another. Reducing weight, for example, may influence the level of protection, while additional protection may affect dimensions, ease of use or transport costs.

By identifying these dependencies early in the process, we can make the right decisions together. Is a requirement technically feasible? Are any requirements conflicting? And does a preference need to be adjusted to comply with a standard, certification or specific defence requirement? This helps prevent issues from emerging only during production or testing.

The requirements specification also remains important throughout the rest of the development process. We use it to assess the design, material selection, production and any required testing. The result is not simply packaging that meets the requirements on paper, but a solution that performs as expected in practice.

Are you finding it difficult to identify all the requirements or document them correctly from a technical perspective? Our engineers are happy to support you from the very start. Leave your details in the form below or contact us directly.

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Harold Pijs

Harold Pijs

Customer Service Manager

Harold Pijs has been with Faes for more than 30 years and is Manager of Customer Service. As the driving force behind inside sales, he ensures reliable customer communication and a smooth order process. His experience makes him an indispensable link in customer-oriented service.

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This is how we create the ideal packaging together

Good packaging doesn’t just happen by chance. Using a tried-and-tested approach, our specialists guide you step by step from the initial idea to the finished product.

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1
Intake
During an initial consultation, our packaging experts will identify your specific requirements. By discussing the criteria the packaging must meet, they can work with our engineers to develop a concept.
2
Concept
Is standard packaging an option, or is bespoke packaging required? This decision is made in consultation with the consultants and designers
3
Design
Based on the concept, you will receive a suitable proposal. Thanks to our short lines of communication, we can easily make adjustments whenever necessary. Are you happy with the advice? If so, we’ll work towards producing a prototype.
4
Prototype
Throughout the process, we present concepts digitally and, where necessary, submit 2D drawings for review. You and your project team members can provide feedback or approve them, ensuring that decisions are clearly documented and the review process runs efficiently.
5
Production
Once approval has been given, our skilled craftsmen get to work on producing the packaging. From closures to a fully bespoke interior: we ensure that all your requirements are carefully incorporated into the final solution.
6
Service
We remain involved even after delivery. We are happy to take care of all your packaging needs, so that you can count on our support for maintenance, modifications or more complex issues.